Return Policy

Last Updated: October 30, 2025

At Shroxxunux, we're committed to ensuring your complete satisfaction with our floral products and services. This Return Policy outlines our procedures for returns, replacements, and refunds.

1. Fresh Flower Arrangements & Bouquets

Fresh flowers are perishable living products. To ensure your satisfaction:

• Quality Guarantee: We guarantee the freshness of our flowers for 3 days from delivery when properly cared for according to our care instructions.
• Reporting Issues: Any concerns about the quality, appearance, or arrangement must be reported within 24 hours of receipt by contacting us and providing photographs of the arrangement.
• Resolution Options: For valid quality issues, we offer:
  • Replacement of the arrangement (subject to availability)
  • Store credit for future purchase
  • Full or partial refund at our discretion

2. Plant Products

For potted plants and living arrangements:

• Quality Guarantee: Plants are guaranteed to be in healthy condition upon delivery and for 7 days thereafter when properly cared for according to our care instructions.
• Reporting Issues: Any issues with plant health or condition must be reported within 48 hours of receipt with photographic evidence.
• Resolution Options: For valid quality issues, we offer:
  • Replacement of the plant (subject to availability)
  • Store credit for future purchase
  • Full or partial refund at our discretion

3. Non-Perishable Products

For vases, planters, and gift items:

• Return Period: Items may be returned within 14 days of receipt if in original, unused condition with all packaging.
• Return Process: Contact us first to initiate the return process.
• Refund Method: Refunds will be issued to the original payment method once the returned item is received and inspected.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

4. Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us within 24 hours of delivery
• Provide photographs of the damaged item or incorrect product
• We'll arrange for a replacement or refund at no additional cost

5. Special Orders & Custom Arrangements

For bespoke or special order floral designs:

• Custom arrangements are created specifically to your requirements and are therefore non-refundable.
• If you have concerns about a custom arrangement, please contact us immediately, and we'll work with you to find a satisfactory resolution.

6. Event & Wedding Flowers

Our event and wedding flower services have specific terms:

• Deposits: All deposits for event flowers are non-refundable.
• Cancellation Policy:
  • Cancellation more than 60 days before event: 50% refund of payments beyond deposit
  • Cancellation 30-60 days before event: 25% refund of payments beyond deposit
  • Cancellation less than 30 days before event: No refund
• Postponements: Event postponements are handled on a case-by-case basis and may incur additional fees depending on the new date and availability.

7. Delivery Issues

For delivery-related concerns:

• Failed Delivery: If delivery cannot be completed due to recipient absence, incorrect address, or inaccessible location, we will attempt to contact the recipient and/or sender. A redelivery fee may apply.
• Delayed Delivery: While we strive for on-time delivery, occasional delays may occur due to weather, traffic, or other factors beyond our control. We will communicate any significant delays.

8. How to Initiate a Return or Replacement

To initiate a return, replacement, or refund request:

1. Contact us within the timeframes specified above
2. Provide your order number, date of purchase, and delivery
3. Describe the issue and include clear photographs where applicable
4. Indicate your preferred resolution (replacement, store credit, or refund)

You can reach our customer care team via:

Phone: +61 8 6221 9034
Email: info@shroxxunux.world

9. Contact Us

If you have any questions about our Return Policy, please contact us at:

Shroxxunux
78 Adelaide Terrace
Perth WA 6004, Australia
Phone: +61 8 6221 9034
Email: info@shroxxunux.world